EmbroideryManufactory-logo-white
Schnelle Produktion & europaweite Lieferung
bereits ab 10 Stück möglich
tadelloser Stick + bester Preis
tausende zufriedene Kunden
EmbroideryManufactory-Logo
Startseite » FAQs

FAQ

Production questions

Can I only order online on the website?
You have various options for placing your order with us. In addition to ordering online via the configurator or order form, you can call us during our business hours (Mon-Fri 8:00-17:00) or send us an email at any time to info[at]stick-manufaktur.de. We will take care of your request as soon as possible.


How many embroidery or printing colours are possible?
By default,
our textiles can be embroidered or printed with up to two colours. More than two colours are also possible on request. For more information, please visit the embroidery or print page.
Are there minimum sizes for fonts?
For embroidery, fonts should be at least 1.5cm high.


How large can the embroidered area be?
For
an optimal result and best wearing comfort the embroidered area should be max. 20x20cm.


The logo should have a different colour on the final product, what should I do?
Simply tell us the desired colour or shape changes to your print data during the order process and our design team will put them into practice.


Do the textile labels carry my logo?
By default, the labels inside the textiles carry the manufacturer's logo. But individual labels and tags are of course possible at any time on request.

Release questions

How can I check my design?
Our
experts always check your order for feasibility first. If your wishes can be implemented, you will receive an order confirmation from us. Only then is your order legally binding. In addition, you will receive a photo for approval before the total quantity is produced. This shows the motif on the original textile in the case of embroidery and the exact placement and size of your motif in the case of printing.


Which file formats can I supply?
If
you create your design in the configurator, it is best to load a transparent PNG file into the configurator. For the production we need a verctor file (EPS or AI) or at least a high-resolution pixel file (approx. 300 dpi resolution in DINA A4 format) at the end of the order process.

Delivery questions

How long does it take until I receive my goods?
You will
usually receive your goods after approx. 3 weeks (from approval). For individual productions, the delivery time is approx. 5 weeks.


Can my goods be delivered more quickly?
With
an express surcharge, you can also receive your goods more quickly. Simply ask us and we will determine the required duration for your express order.
crossmenuchevron-upchevron-downchevron-down-circle